Americans are much more conscious of their diets these
days than they have been in the past. Many more are
looking for fresh, local ingredients and different tastes than
they have been offered in the past. Fast food and fast
casual restaurants have taken note and many, from
Wendy’s to Taco Bell to Arby’s are reacting with new
menus and new marketing campaigns.
Consumers are exposed to a lot more these days with
the Food Channel and food blogs, and the more exposed
they are to new flavors, textures and ingredients, the more
they demand and expect from every restaurant they visit.
Wendy’s Co. this month
introduced a new logo with an older-looking
Wendy to indicate that its menu had grown up
as well.
For instance, the chain recently launched
a bacon cheeseburger with sautéed portabella
mushrooms, rather than canned button
mushrooms. Its new chicken sandwich is
made with Asiago cheese and it offers a
chicken salad made with fresh blueberries and
strawberries mixed in with 11 kinds of greens and served
with a dressing containing raspberries, acai juice, shallots
and balsamic vinegar.
Perhaps the most discussed move to the upscale has
been Taco Bell’s introduction of the Cantina Bell menu of
items that were closer to the choices offered by popular
chain Chipotle Mexican Grill. Same store sales at Taco
Bell rose 13% in the third quarter; company execs say the
Cantina Bell menu was the reason.
Nation’s Restaurant News notes that restaurant chains
are getting much more aggressive with their advertising
these days and much of the message rests on claims of
freshness. For instance, the new Arby’s campaign targets
Subway specifically, showing that while Arby’s slices its
meats at the restaurant, Subway’s
deli meats are sliced at a
warehouse.
Taco Bell’s newest ad for the
Cantina Bell offerings makes the
same claims as Chipotle as to
fresh, upscale ingredients and even
features that restaurant’s signature
burrito bowl. And Domino’s newest
commercial takes direct aim at
Pizza Hut’s signature menu item–
the pan pizza–with claims of fresh
dough rather than the frozen dough
that Pizza Hut uses.